The Factory Ng

We are looking for a detail-oriented and organised E-commerce & Operations Associate to support the daily operations of a hair and beauty retail business.

The ideal candidate will be responsible for managing the company’s Shopify e-commerce platform, overseeing online orders, monitoring inventory, ensuring product quality and delivering excellent customer service. The candidate must be proactive, organised and able to ensure smooth business operations and a seamless shopping experience for customers.

Key Responsibilities

• Manage the company’s Shopify store, including product listings, order processing and inventory updates.
• Monitor incoming orders and ensure they are accurately processed, packaged and dispatched.
• Track inventory levels and maintain accurate stock records.
• Monitor product quality and ensure items meet the required standards before dispatch.
• Handle customer enquiries, complaints and order-related issues, ensuring timely resolution.
• Monitor the entire order fulfilment process to ensure customers receive their orders as expected.
• Coordinate daily operational activities and identify areas for improvement.
• Maintain accurate records of orders, inventory and customer interactions.
• Ensure established operational procedures and service standards are consistently followed.

Requirements

• 2–4 years of relevant experience in e-commerce, retail operations or a similar role.
• BSc/ HND in any field
• Hands-on experience using Shopify.
• Good understanding of e-commerce order management and fulfilment processes.
• Experience with inventory management and stock monitoring.
• Strong customer service and communication skills.
• Good attention to detail and problem-solving abilities.
• Ability to multitask, work independently and coordinate daily activities effectively.