We are a garment production company dedicated to delivering exceptional style, quality, and personalized experiences to our clients. We are seeking a Customer Service Representative with proven experience in client engagement and customer relationship management, ideally within the fashion or retail sector.

The ideal candidate will serve as the first point of contact for our clients handling consultations, inquiries, orders, and post-purchase support while ensuring every interaction reflects our brand’s fashion-forward values and commitment to excellence in service.

Key Responsibilities

- Serve as a primary point of contact for customers through various channels (in-person, phone, email, and online chat).
- Attend to clients during fashion consultations, providing product guidance and personalized recommendations.
- Handle customer inquiries, complaints, exchanges, and returns with professionalism and empathy.
- Collaborate with sales and operations teams to ensure seamless order processing and fulfillment.
- Record and track customer interactions in the CRM system to ensure consistent follow-up and service quality.
- Gather customer feedback and insights to help improve the overall client experience.
- Support special events, fittings, and client appointments as needed.

Qualifications

- Bachelor’s degree in Business, Communications, Fashion Merchandising, or related field (preferred).
- Minimum of 2–3 years of experience in customer service, client relations, or retail (fashion industry experience is a plus).
- Excellent verbal and written communication skills.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Proficient in CRM systems and Microsoft Office Suite.
- A passion for fashion, trends, and delivering luxury-level service.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.