Client Service Executive
Lagos, Nigeria
Full Time
Experienced
Job Title: Client Service Executive (Female)
Location: Lekki
Employment Type: Full-Time (Fully Onsite)
Industry: Fashion
About Us
We are a fast-growing fashion business based in Lekki, committed to delivering exceptional designs and premium client experiences. Our brand is known for quality craftsmanship, attention to detail, and outstanding customer service. We are looking for a smart, professional, and customer-focused Female Client Service Executive to join our team.
Job Summary
The Client Service Executive will serve as the first point of contact for clients, ensuring a seamless and exceptional experience from inquiry to delivery. The ideal candidate must be proactive, detail-oriented, and passionate about customer satisfaction within a fashion environment.
Key Responsibilities
Respond to Customer Inquiries:
Attend to walk-in clients, phone calls, emails, and social media inquiries in a courteous and professional manner. Provide accurate information and ensure a positive client experience from initial contact to resolution.
Resolve Customer Complaints:
Address and resolve complaints efficiently and fairly, maintaining high customer satisfaction and protecting the company’s reputation.
Provide Product Information:
Offer detailed information about fabrics, sizes, colours, pricing, and availability to guide customers in making informed decisions.
Process Orders and Returns:
Accurately manage customer orders, exchanges, and returns, ensuring smooth service delivery.
Maintain Customer Records:
Keep accurate and up-to-date records of client interactions, preferences, and purchase history.
Collaborate with Internal Teams:
Work closely with illustrators, production, logistics, and design teams to communicate customer needs and improve service delivery.
Identify and Report Trends:
Monitor customer feedback and complaints to identify trends and provide insights for product and service improvement.
Meet Service Standards:
Achieve set targets for response times, issue resolution, and customer satisfaction.
Coordinate Fabric Sourcing & Production Activities:
Support fabric sourcing based on client preferences, assist with placing fabric orders, schedule fittings, and ensure effective communication between production and client service teams.
Collaborate with Media & Social Media Teams:
Work with the media team to schedule photoshoots, share client insights, and contribute to content planning aligned with marketing and product release timelines.
Requirements
* Minimum of B.Sc. degree in any relevant field.
* 2–4 years experience in customer service (fashion industry experience is an added advantage).
* Excellent verbal and written communication skills.
* Strong interpersonal and problem-solving skills.
* Professional appearance and presentation.
* Ability to multitask and work in a fast-paced environment.
* Proficiency in Microsoft Office and social media platforms.
* Female applicants only.
Location: Lekki
Employment Type: Full-Time (Fully Onsite)
Industry: Fashion
About Us
We are a fast-growing fashion business based in Lekki, committed to delivering exceptional designs and premium client experiences. Our brand is known for quality craftsmanship, attention to detail, and outstanding customer service. We are looking for a smart, professional, and customer-focused Female Client Service Executive to join our team.
Job Summary
The Client Service Executive will serve as the first point of contact for clients, ensuring a seamless and exceptional experience from inquiry to delivery. The ideal candidate must be proactive, detail-oriented, and passionate about customer satisfaction within a fashion environment.
Key Responsibilities
Respond to Customer Inquiries:
Attend to walk-in clients, phone calls, emails, and social media inquiries in a courteous and professional manner. Provide accurate information and ensure a positive client experience from initial contact to resolution.
Resolve Customer Complaints:
Address and resolve complaints efficiently and fairly, maintaining high customer satisfaction and protecting the company’s reputation.
Provide Product Information:
Offer detailed information about fabrics, sizes, colours, pricing, and availability to guide customers in making informed decisions.
Process Orders and Returns:
Accurately manage customer orders, exchanges, and returns, ensuring smooth service delivery.
Maintain Customer Records:
Keep accurate and up-to-date records of client interactions, preferences, and purchase history.
Collaborate with Internal Teams:
Work closely with illustrators, production, logistics, and design teams to communicate customer needs and improve service delivery.
Identify and Report Trends:
Monitor customer feedback and complaints to identify trends and provide insights for product and service improvement.
Meet Service Standards:
Achieve set targets for response times, issue resolution, and customer satisfaction.
Coordinate Fabric Sourcing & Production Activities:
Support fabric sourcing based on client preferences, assist with placing fabric orders, schedule fittings, and ensure effective communication between production and client service teams.
Collaborate with Media & Social Media Teams:
Work with the media team to schedule photoshoots, share client insights, and contribute to content planning aligned with marketing and product release timelines.
Requirements
* Minimum of B.Sc. degree in any relevant field.
* 2–4 years experience in customer service (fashion industry experience is an added advantage).
* Excellent verbal and written communication skills.
* Strong interpersonal and problem-solving skills.
* Professional appearance and presentation.
* Ability to multitask and work in a fast-paced environment.
* Proficiency in Microsoft Office and social media platforms.
* Female applicants only.
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